Help and FAQs

How do you make an engraving?

Firstly, your photo is graphically manipulated and optimised ready for engraving.

The wood is then sanded and prepared.

Next, an industrial engraver slowly draws the image into the wood using a high-precision laser. This can take up to 3 hours!

The finishing touches are done by hand to ensure the highest quality.

Finally, the engraving is carefully wrapped and shipped.

What size is an engraving?

Our standard engraving is 310mm x 220mm - that's slightly bigger than an A4 sheet of paper.

The frame is 420mm x 297mm, or the same size as an A3 sheet of paper.

Some of our more custom pieces may have unique dimensions, please check the product description for each product!

How do I upload my photo for an engraving?

On the product page, click on the "Upload Your Image" button.

Select the image you would like to use from there.

Then just add to cart and checkout as usual.

What's the best kind of photo to use?

Choose the highest quality image you can.

If your image includes people, photos with lots of detail around the face tend to give the best results.

Avoid photos where the subject is far away from the camera.

Avoid photos with dark or "busy" backgrounds.

Don't worry, we'll be in touch as soon as we can if we think your photo may not be suitable.

I'm not sure if my photo is good enough to engrave, can you help?

    Of course, if you would like our opinion on a few photos please email them to us and we will help you choose the best one for engraving.

    We're happy to help.

    I'm worried I sent you a photo that won't engrave well! What can I do?

    If we do not feel that the photo you have supplied will provide the high standards of quality we strive for, we will email you and request an alternative picture.

    Alternatively, contact us as soon as you can and we can help.

    When will I receive my engraving?

    We aim to create and ship all engravings within 5 working days of your order.

    Deliveries to the UK take 1-3 days depending on the shipping option you select.

    Deliveries to Europe and the US typically take 10-14 days.

    Deliveries to the rest of the world take 14-21 days.

    Can you deliver sooner?

    If you are working towards a tight deadline please email us. We may be able to expedite your order and offer a shipping option which matches your requirements.

    Can you add a customisation to my engraving?

    If you have a specific requirement, we may be able to help. Please contact us and we can have a chat about the options.

    Are you responsible with how materials are sourced?

    Absolutely! EngravingDen are committed to supporting the responsible management of the world’s forests.

    All of the wood we use is sourced from environmentally responsible sources.